Coordinator Support Commitment

Your Success Is Our Priority

Initial License Deliverables

• Prompt account set up
• Smooth and transparent transition from purchase to implementation
• Phone call - resource overview and planning for training/rollout
• Webinar training process clearly articulated for implementation
• Account customization options explained
• Timely response to inquiries

In order to best meet your needs, please have identified primary contacts who will determine account setup and receive communication about new features, statistics and account changes.

Ongoing License Supports

• Consistent communication providing updates, new features, and services
• Prompt response to notification of new primary contacts - allowing continuation of established relationships and communication
• Prompt responses to content requests and inquiries, meeting you at the point of need
• Reliable access to current resources and tools
• Representative contact for support and training needs
• Aligned professional development
  • Targeted training (specific strategy/resource/feature)
  • Webinars customized for your educational community
  • Webinar of the Month
  • Self-Guided Professional Development Module
  • After a webinar, all participants will receive a certificate of attendance
• Monthly usage statistics to inform rate of implementation
• Monthly Updates highlighting timely, point of need services
• Access to e-newsletters, social media, and blog content

Implementation Strategies

• Schedule regular calls to verify account set-up and explore professional development opportunities
• Attend monthly webinars
• Schedule a custom webinar
• Use the sharing tools to get the word out
• Print customized bookmarks and flyers
• Share these short videos to learn more

Understanding TeachingBooks Usage Statistics

• Learn about the type and definition of statistics
• Request a statistics report